Cancellation & Refund Policy

Because we care about your experience — from the moment you place the order to the moment you unwrap it.

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1. Shipping

• We ship pan-India.

• Orders are typically dispatched within 3–5 working days.

• You’ll receive a tracking link as soon as your parcel is on its way.

• Delivery times may vary based on your location (usually 5–9 days).

• For urgent orders or custom requests, email us at hello@wearheer.in — we’ll try our best to accommodate.

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2. Shipping Charges

• We offer free shipping on all prepaid orders over ₹1,000.

• For orders below that, a small flat shipping fee may apply (visible at checkout).

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3. Returns + Exchanges

Since most of our pieces are made in small batches, we do not accept returns unless:

• The product is damaged or defective, OR

• You received the wrong item.

In such cases:

• Email us at hello@wearheer.in within 48 hours of receiving your order, with clear photos.

• We’ll review and arrange a replacement or refund wherever applicable.

We do not offer returns for:

• Change of mind

• Sizing issues (please read descriptions carefully)

• Wear and tear post-delivery

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4. Refunds (if applicable)

• If approved, refunds will be processed to your original payment method within 5–7 working days.

• For exchanges, we’ll ship out the new piece once we receive the damaged one back.

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5. Heer Promise

We know you’re trusting us not just with your money, but with your emotions — a gift, a story, a celebration. And we’ll always do our best to honour that.

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If you ever need help, have a question, or just want to share your experience —

📩 hello@wearheer.in

We’d love to hear from you.